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Exchange Policy

BownBee.com.au’s Exchange Policy offers you the option exchange items purchased on bownbee.com.au within 48 hours of receipt. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock and a shipping cost will be charged. We don't do any returns or refunds for on sale items.


HOW TO EXCHANGE:
  • To request an exchange, please send mail to sales@bownbee.com.au or call 0435593556 within 48 hrs of receiving the product.
  • Do mention order number in the subject line to help us quickly process your exchange. Please also mention reason for exchange. We will revert to you with return shipping details on receiving the return request.
  • Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and in saleable condition.
  • The original packaging including brand tags, BownBee tags and invoice should be intact while returning the items.
  • All returned items should be packed securely and safely to prevent any loss or damage during transit.
  • All returns needs to be self- shipped by you to our warehouse address. For all self-shipped returns, please ensure that your shipment reaches our warehouse within 7 days from date of raising the return request. For all self shipped items, we need you to use a reliable courier partner with tracking information
  • All returns are subject to inspection and quality checks pass on receipt in our warehouse.
  • Please note that items are eligible for exchange if you get an item that is damaged or if you receive a wrong shipment.
  • If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However an exchange is subject to availability of the item in our stock.. In case we do not have the stock available, we would inform you through email and refund the money

Sale/Discounted items not eligible for return:

We offer such amazing discounts because we don’t house any inventory after our sales end and therefore cannot process returns. However, we want you to be delighted and would never expect you to pay for a damaged or defective product. Please contact us if you run into any problems and we will be sure to make it right.